Do you offer 24×7 technical support? What are the business hours of your support department?

Yes, we offer 24×7 technical support on every web hosting package, including our  Shared Web Hosting packages. Our offices operates 24 hours a day, 7 days a day week (including bank and national holidays, including Christmas day).

What about technical support for Dedicated Hosting customers?
Our senior administrators, alongside our Level I and Level II technician support work on alternate shifts to ensure technical support is available 24 hours a day, 7 days a week, 365 days a year. We have senior administrators working 24×7.

Is technical support inclusive? Do I have to pay for technical support?
Not at all. All of our services include free technical support. All of our VPS, Cloud Hosting and Dedicated Servers are fully managed hosting solutions. Whether you would like us to configure your server for PCI compliance or configure security software, we’ll be happy to help you. For more information, you can read our Service Level Agreement.

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