Providing an additional layer of security to your account we recommend all customers use 2 factor authentication, here we explain how to do this.
Step 1: If you don’t already have an authentication app installed on your smartphone, tablet or PC you will need to download one. We recommend either Google authenticator or Microsoft authenticator, both are available for free from the Google Android and Apple IOS app stores.
Step 2: Log into your client area.
Step 3: Navigate to Update Details > 2FA/Security Setting
Step 4: Click Click here to Enable.
Step 5: Click Get Started.
Step 6: Scan the QR code with your authenticator app like Google Authenticator.
Step 7: Enter the 6-digit code that the authenticator app generates.
Step 8: click Submit.
(Note: Make sure to save your back-up code to a secure location)
Success. You have now set up two factor authentication and added an additional layer of security. When you next login to your client portal you will be asked for the time-based code generated by your chosen authenticator app.