SSL Certificate Frequently Asked Questions

Do I need a Private SSL certificate ? #

If you already have or intend to build an eCommerce website which would involve sending or receiving of payment online, you should definitely consider choosing an SSL Certificate. A Private instead of Shared SSL certificate should be most appropriate for that purpose.

Unlike the shared SSL, a private SSL certificate is something which is dedicated only for your website/domain. Installing it on your domain would stop the frequent warning messages that tend to pop-up everytime someone uses your website through a secure channel ie. using ‘https:’ in the website URL. It is observed that visitors tend to trust a website more hence do not hesitate to submit confidential and delicate information on your website if secured with an SSL Certificate.

What is the difference between Shared and Private SSL Certificate ? #

Both Shared as well as Dedicated/Private SSL satisfy the core aim of SSL; i.e. transmitting data in encrypted form over the networks, so it depends on you whether to stay with Shared SSL or opt for Dedicated SSL. One of the main considerations in using a shared or dedicated SSL is the URL and how it will appear to your customers. Please read the following article to get detailed information on this topic : Shared SSL or Dedicated SSL

I wish to upgrade the current SSL certificate, how do I go about it? #

An SSL cannot be upgraded. You must order a new one that offers an upgraded security. An eMail needs to be sent to [email protected] confirming that you wish to cancel the existing certificate.

Please visit SSL Certificate page to choose from a range of certificates.You may order a different SSL certificate suitable to your requirements from the Client Area.

What is the process of generating a CSR ? #

For generating a CSR, you are required to raise a ticket with our Support department wherein the below listed information is required

  • Email Address the Certificate will be sent to :
  • Domain to make the certificate for :
  • Country (Country Code) :
  • State :
  • City :
  • Company Name :
  • Company Division:

How to generate CSR in Plesk ? #

You may self generate CSR from your Plesk Control Panel. Please follow the procedures shown in the below video tutorial :

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How to generate a CSR in cPanel ? #

You must follow the below steps for generating CSR in cPanel

Step 1. Login to your cPanel control panel.

Step 2. Find and click on SSL/TLS Manager.

Step 3. Click on Generate, view, upload, or delete your private keys.

Step 4. Scroll down the page to locate Generate a New Key . Populate the field with the domain name for which you intend to create an SSL Certificate. You need to be careful with entering it and must be sure about whether to use ‘www’ or just the domain name without it.

Step 5. Click the Generate button.

Step 6. The generated key would get saved automatically in cPanel, hence you need not save it differently.

Step 7. Go back to the SSL Manager.

Step 8. You must now click the Generate, view, or delete SSL certificate signing requests option

Step 9. You are required to populate the following fields :

  • Host – Enter the domain name which was entered at the beginning of the procedure
  • Country – Populate this field using the two digit country code
  • State – State where the business is registered. Note : Use full name instead of abbreviations
  • City – State the city where your business is located.
  • Company – Enter the Registration name of your company.
  • Company Division – Example IT, Web Security, you may even choose to leave it blank if you are not sure about it.
  • Email – State the email where the CSR is expected to be sent.
  • Pass Phrase – You must enter a password which needs to be used for the certificate.

Step 10. Now hit the Generate button to view the CSR

Step 11. You must Copy and paste the complete CSR in the order form.

Note : The procedure might differ slightly depending on the cPanel version you have. You may get in touch with our support department to know about the specific instructions.

I have an SSL Certificate installed on my domain which is hosted with another hosting provider, can I transfer the same certificate if I switch-over to your hosting services ? #

We do accept transfers of existing SSL certificates, for that purpose you are required to send an extracted file in appropriate format ie. depending on the type of server, as stated below :

– In a PEM format if you have the Certificate installed on a Linux server with the current host, and

– In a PFX format if you have the Certificate installed on a Windows server with the current host

You are required to buy a dedicated IP from us which would then be attached to the certificate.

Should I choose the URL which includes ‘www’ or do I use just the domain name without it ? #

It depends on how the website has been configured. You must run a test to determine whether to use www or not for SSL installation. Browse your website, if the URL gets redirected to ‘www’ despite typing just the domain name, it means that an SSL Certificate needs to be installed using www in the domain name. While the reverse is also true.

Can a Site Seal be added to my website ? #

Yes indeed, provided you have a Private/Dedicated SSL Certificate installed on your domain name. Site Seal cannot be added if you have a shared SSL for your website.

What Private SSL certificates do you offer? #


Please visit the following page to check the list of SSL Certificates we offer : SSL Certificate

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